Shipping policy

Effective Date: August 21, 2026

At My Fragrance Gems, we are proud to bring authentic fragrances to customers throughout the United States, Canada, and worldwide. Every order is carefully packaged to help ensure your fragrances arrive safely and securely.

Worldwide Shipping

We offer shipping to customers in the United States, Canada, and many international destinations.

Shipping availability, delivery times, and available shipping methods may vary depending on your destination, the products in your order, carrier requirements, customs regulations, and local laws.

Because many perfumes contain alcohol and may be classified as flammable or dangerous goods, certain fragrances require specialized shipping services and handling. We use shipping carriers and services that are appropriate for the products being shipped and the destination.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has shipped, you will receive tracking information when available.

Please note that processing times may be longer during holidays, promotions, sales, or periods of unusually high order volume.

United States Shipping

We ship throughout the United States using our available shipping carriers and services.

Estimated delivery:

  • Processing: 1–3 business days
  • Standard Delivery: approximately 3–7 business days after processing

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, incorrect addresses, or circumstances beyond our control.

Canada Shipping

We offer shipping to customers throughout Canada.

Estimated delivery times vary depending on the destination and shipping service selected.

Canadian orders may be subject to customs duties, taxes, brokerage fees, or other import charges. These fees, if applicable, are the responsibility of the customer.

International Shipping

We ship to many countries worldwide.

Estimated international delivery is generally 7–21 business days after processing, depending on the destination, shipping service, customs clearance, and local delivery carrier.

International delivery times are estimates only. Customs inspections and clearance procedures may cause additional delays.

International Fragrance Restrictions

Because many perfumes contain alcohol, they may be classified as flammable liquids or dangerous goods and are subject to transportation and import regulations.

Certain countries may restrict or prohibit the importation of perfumes, fragrances, or alcohol-based products. Shipping availability may therefore vary by country and by individual product.

If a fragrance cannot be legally or safely shipped to your destination, My Fragrance Gems reserves the right to cancel the affected item or order and issue a refund.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country or carrier.

My Fragrance Gems does not control these charges and cannot guarantee the amount or timing of customs fees.

Customers are responsible for ensuring that their order complies with the import requirements of their country.

Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

My Fragrance Gems is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect or incomplete addresses
  • Incorrect postal or ZIP codes
  • Missing apartment, unit, or suite numbers
  • Refused deliveries
  • Packages returned because they could not be delivered
  • Incorrect recipient information

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the package can be reshipped.

Damaged or Leaking Packages

We take great care when packaging your fragrances. However, packages can occasionally be damaged during transportation.

If your order arrives damaged, leaking, or missing an item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the shipping box
  • Photos of the shipping label
  • Photos of the damaged product
  • Photos of the packaging

Please keep the original packaging until your claim has been reviewed.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.

If your package appears to be delayed or lost, please contact us with your order number and tracking information. We will assist you in reviewing the shipment and determining the appropriate next steps.

International shipments may experience additional delays due to customs inspections, import procedures, weather, holidays, or carrier delays.

Shipping Restrictions

My Fragrance Gems reserves the right to refuse, restrict, or cancel an order when:

  • A product cannot legally be shipped to the destination
  • The available shipping service cannot transport the product
  • The destination country restricts the importation of the product
  • Required shipping or customs documentation cannot be completed
  • Customs or other regulations prevent shipment
  • The product cannot be transported safely under applicable regulations

If we are unable to ship your order for one of these reasons, we will contact you regarding the available options and, when applicable, issue a refund.

Questions About Shipping

If you have questions about shipping to your country or whether a particular fragrance can be shipped to your destination, please contact My Fragrance Gems before placing your order.

We are happy to assist you in finding an available shipping option.

My Fragrance Gems
Authentic Fragrances. Worldwide.